What types of jewelry do you offer?
We offer a wide range of jewelry, including Earrings, Necklaces, Bracelets, Anklets, Watches and custom pieces.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to harsh chemicals, store it in a dry place, and clean it with a soft cloth. For specific care instructions, please refer to our Care Guide.
Do you offer custom jewelry design?
Yes, we offer custom jewelry design services. Please contact us to discuss your ideas and get started on creating a unique piece just for you.
What is Your Return Policy?
We offer a 10-day return window for eligible items. For more information on how to return an item and our refund process, please visit our Return and Refund Policy page.
How to Cancel an Order?
You can cancel your order before it has shipped. To do so, please contact us at gold@brilliantgold.ca as soon as possible. We will assist you in processing the cancellation.
Please note that once an order has been shipped, we are unable to cancel it.
Can I return or exchange my jewelry?
Yes, we offer a 10-day return policy for eligible items. For more information, please see our Return and Refund Policy.
What if my jewelry gets damaged?
If your jewelry is damaged, please contact us within 7 days of receiving your order. We will assist you with repair options.
Do you have a warranty on your products?
Yes, we offer a warranty on certain items. For details on coverage and duration, please refer to our Warranty Policy.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment.
Do you offer international shipping?
Currently, we only ship within Canada and the United State.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.